Quote:
Originally Posted by AnnaW
Virgin Media website says:
I thought they would just upgrade my speed without having to contact me? Last time I got a speed upgrade nobody called me and it just happened.
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Quote:
Originally Posted by RobboEdin
What is your current speed?
It may be that your current equipment is not capable of the new speed and requires replacement.
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Even if you have compatible kit this time around, you have to opt into the upgrade, so that the experience is the same for everyone.
The contact will be an email, and then all you have to do is log into My Virgin Media and follow the instructions - it's not complicated
