Apparently, because the £10 is cheaper than a media streamer, somebody has sideloaded plex and uses the Sky Now TV box as a media streamer, because one can't get a proper media streamer for that price. Does anybody know what this is all about, as it's not something I know anything about.
---------- Post added at 16:03 ---------- Previous post was at 15:54 ----------
I think it's because the two companies are supposedly seperate entities. I would look into this more deeply if they had done this to me. Either the Sky CS rep is lying (nothing new there then) or the outstanding money has been reclaimed unlawfully.
---------- Post added at 16:39 ---------- Previous post was at 16:03 ----------
Very true. After being with Sky from the beginning, some years ago, following a death in front of me in my home, I couldn't stay there until I had gone some way to getting over it.
I went to stay with a friend in a semi rural area, but, before leaving, I rang to cancel Sky.
Just under a year later I was preparing to try and get my life back on track and was preparing to go home. I rang Sky to have it put back on ready for my return.
Whilst under obvious distress, I was told that it had not been turned off as they had received no request to do so (despite forwarding any outstanding bills to my friends address).
I said that would be fine, as long as I wasn't charged for sending the signal to an empty house. They point blank refused, so I explained the full harrowing story of what had happened (at which point I broke down).
There was no empathy or consideration whatsoever, they robotically asked if I had returned to the house during my time away. When I said that I had been in and out to check my post and for security reasons, they said "surely you stopped to watch the TV for a bit"!!!
When I said that I hadn't and that I just wanted to be in and out of the place as it was freaking me out, they said "well, the service was available for your use and no charges would be refunded"!!!
At this point I said that I no longer wanted anything to do with such a company and to cancel all services immediately. What happened next beggared belief- they said that they wanted a months notice to cancel
This caused me to break down and I contacted my friend and solicitor. He spoke to them and they agreed to waive the months notice, but still refused to honour the refund request.
You see, as it was done on the 'phone, I had no tangible proof that I had ever called. They abused this fact to get about 11 months worth of subscriptions out of me whilst I was at such a low point.
My advice is don't EVER cancel Sky by telephone. ALWAYS do it in writing or by email.
And this is how I came to join the VM family
The truth is that Sky thought that they were being clever by doing this, but it has cost them a lot more money than what they made out of me in the long run.
I have never used them from that point, some of my family and peer group cancelled too, we won't use Sky in our commercial operations (apart from some units where Sky Sports is essential) and I don't allow staff who live on any of our premises to have a satellite dish installed (I know this affects Freesat too, but this is the only legal way that I can prevent them from subscribing to Sky).
Multiply this over the years and you can see that their nasty little trick didn't quite work in their financial favour after all
So, after all that, I wholeheartedly agree with theone2k10 about them being a nasty company who don't deserve to be in business.