Quote:
Originally Posted by Hugh
No, it took a bit of patience - I eventually asked them (after 27 minutes) to transfer me to Retentions, which they did, and it was sorted out in five minutes (I didn't threaten to leave, I just explained to Retentions that I would like the deal offered on the Web, and they did it).
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27 minutes and the CS rep had STILL not sorted it out, forcing you to have to turn to another member of staff in another department! That's ridiculous and may also be why waiting times to be answered can be so lengthy.
I wouldn't have had the patience, imagine how much this wasted time, loss of customers and potential increase in the ARPU of existing customers is costing LG
