Re: Best way to escalate a utilisation fault?
They need to publish detailed stats, and then others can interpret them and produce guides. Perhaps in advertising they could have a simple traffic light system similar to food labelling. Categories like "speed", "gaming" and "video" would be easy enough to understand. Virgin would get say green for speed, yellow for gaming (because of crap latency) and red for streaming (because Netflix doesn't work in some places).
The numbers would always be the lowest found anywhere on the network that doesn't have a temporary (<1 month to fix) fault, encouraging the ISP not to simply deal with the cheap and easy areas to get good stats.
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