Quote:
Originally Posted by The PIT
Annoying thing they'll be mis selling to loads of people and making the problem worse. To be honest this should be illegal. I'll know they'll point out to xxx speed but really it's disgusting they're allowed to do it and allowed to get away with it.
I think longest fault I heard of is three years. Dunno if that one has been fixed or not.
I suppose you pass out flyers to people in your area and get them to complain. That may make Virgin move a bit.
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Unfortunately, the reason it's legal is because they sell an "up to" service. It's not much different to how DSL providers sell "up to" knowing that the further away you are, the less you're likely to receive.
I know that OFCOM has clamped down on this a lot and they're all forced to indicate what speeds you should realistically achieve. In an uncongested Area, Virgin can say that you'll get the 50, 100 or 152MBit speeds they advertise but I don't think they've got any tool for sales to check congestion levels and estimate speeds then.
However, I don't know what OFCOM's rules on this is - they dictate that a certain % of customers must be able to obtain that speed, but I don't know if that's in a given area or the ISP as a whole. That would explain why they've over provisioned so much, so that average speed is pulled higher by the uncongested areas.