Quote:
Originally Posted by Mr K
That's weird, I'm in the same area as you, rang up (retentions) asked the same question and got a no. I'd have to change my package and pay more to get the upgrade now. Bit different if I was a new customer I bet !
Maybe be I'll try again next week, suspect its more about who you get on the phone rather than what area you're in........
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We've been a customer since the early NTL days so its nothing to do with being a new customer I'm afraid.
I simply explained that I had been putting off paying to upgrade on the basis that our free upgrade was originally sue in March... Which changed to May..... Then to June etc. I explained it was a little frustrating constantly seeing the dates move and that my family were wanting to use the connection more and more (Netflix, Xbox, YouTube etc..) Didn't get grumpy, just politely asked what could be done.
To add, I didn't call retentions, I always call the regular package change dept FIRST prior to retentions. ;-)