Quote:
Originally Posted by Mr K
That's weird, I'm in the same area as you, rang up (retentions) asked the same question and got a no. I'd have to change my package and pay more to get the upgrade now. Bit different if I was a new customer I bet !
Maybe be I'll try again next week, suspect its more about who you get on the phone rather than what area you're in........
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Whether you can do it early without changing your package is all down to whether the Networks team release capacity to do it.
Both new customers and upgrades are factored into network planning, so that's why they are normally always possible.