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Old 15-04-2014, 20:04   #39
Qtx
CF's Worst Nightmare
 
Join Date: May 2012
Location: Probably outside the M25
Services: Sky Fibre Unlimited 40/10
Posts: 3,473
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Re: Best way to escalate a utilisation fault?

Quote:
Originally Posted by ianch99 View Post
. She said that my original fault (opened in Jul 2012) was in fact still open and she would phone the headend manager in Southampton to find out what is actually going on. Today, she responded with this update from the Network manager responsible for the work:

They give an estimate of June for completion of all the works relating to this fault.
2 Years to fix a fault (well still not fixed) is still terrible, even by VM standards.
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