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Old 14-04-2014, 19:01   #31
ianch99
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Re: Best way to escalate a utilisation fault?

Quote:
Originally Posted by Saint man View Post
Hello ianch99,
cpc4-sotn12-2-0 for me, perhaps a different problem, I have been quoted a Virgin fault reference of F002478187.
Will leave it a few months and check again with Virgin to how my fault ticket is going.
Looks like you are on a different CMTS so, yes, a different fault .. The only way to pursue this is to email the CEO office. They have the ability to talk to the Network manager in Southampton and to get a realistic picture of the work need to remedy the fault. They can also give you a long term discount on your bill.

I would double check your modem power levels to rule out any local issues that could compound the problem although this is unlikely if you get ok speeds during the day
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