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japitts · 12-04-2014, 16:05

A bit of an open question really, what quality control do VM have on CatchUp content, and missing programs?

CatchUp OnDemand is a major reason for our keeping VM-TV, but over the past few months I have become increasingly frustrated with unreliability, i.e. programs missing and total lack of any meaningful status checker. Therefore you're forced into calling into CS and reporting each program individually - the community forum is great but under-resourced.

I've had cause to complain to VM twice, and only this morning found another 3 programs missing from the 7day listings - just now it took over 9 minutes for the CS agent to even ask me what the missing program was, despite multiple explanations of the issue.

12-04-2014, 16:05	#1
japitts cf.geek Join Date: Apr 2008 Services: V6 with Maxit, Sky Sports HD, TNT Sports, Sky Cinema. 250Mb broadband, Talk Anytime. Posts: 604	Missing Catchup programs A bit of an open question really, what quality control do VM have on CatchUp content, and missing programs? CatchUp OnDemand is a major reason for our keeping VM-TV, but over the past few months I have become increasingly frustrated with unreliability, i.e. programs missing and total lack of any meaningful status checker. Therefore you're forced into calling into CS and reporting each program individually - the community forum is great but under-resourced. I've had cause to complain to VM twice, and only this morning found another 3 programs missing from the 7day listings - just now it took over 9 minutes for the CS agent to even ask me what the missing program was, despite multiple explanations of the issue.