Quote:
Originally Posted by Saint man
I too am affected by overutilisation in Southampton and would think that this predicted date would be when I might get better speeds in the evening. However what worries me with the reply ianch99 got was the part quoting: difficulty in obtaining the equipment required.
Anyone have an idea what this might be?
Normally people are told on the Virgin help site it is due to not obtaining permission from councils or who ever for digging and the like.
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The response I got from the CEO office was that the outstanding work required equipment due to be delivered in early May. There was then approx 8 weeks of work so realistically this is a June/July time frame for this fault.
My cable/network segment is sotn8-2-0-gw.15-1. You can get this by clicking
here and noting the host name displayed. For example mine is: cpc66073-
sotn8-2-0-cust72.15-1.cable.virginm.net
If you are on the same CMTS (sotn8) and the same cable (a.k.a line card??) then you almost certainly are covered by this fault (F002097435). If you are on another CMTS and/or cable then you may be covered by a different fault ..
It seems that support is told to give a standard response on why utilisation faults can take time to resolve. This includes that planning permission may be needed, etc. Customers are told this independently of the actual work needed to be done for the fault in question. VM are just giving out the worst case scenarios to cover themselves in case they are unable to complete the fix in a timely manner. It would be fascinating to know what % of utilisation faults actually requires planning permission and/or roads being dug up
Don't forget to ring support and claim a discount if you are being affected by consistent speed slowdowns ..