Quote:
Originally Posted by BenMcr
I will 
It's opt in for everyone, mainly to be a simple a message and process as possible i.e all customers get the same email communications and then follow the same process.
It also allows for a managed upgrade process for capacity reasons - you aren't suddenly moving a large chunk of an area up a speed in one go. |
So if people agree to the speed upgrade via the opt-in procedure, can you guarantee that:
1) They're not tied into a further 12 month contract.
2) Any loyalty discounts they currently receive will not be removed. i.e. the price they are currently paying remains unchanged.
Thanks