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Old 03-04-2014, 15:50   #18
Kushan
FORMER Virgin Media Staff
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Best way to escalate a utilisation fault?

Quote:
Originally Posted by craigj2k12 View Post
From looking at the VM forums regularly (not recently, ill admit), the large majority of faults seem to be congestion, id say as high as 80%, as i say not been over there in a while but when i was a regular most of the complaints were lack of speed
Yeah, there is a distinct probability that if you're getting slow speeds, it's congestion caused by over-utilisation. Chances are, that's what it is. However, sometimes it actually isn't, sometimes it's noise causing the symbol rate to drop (Along with overall bandwidth) and things like that. Even if it's a slim chance, it's still a chance.

Even if it is congestion, the more that call in, the better the chances are of an expedited fix. You'd be surprised at how many people don't bother. Even if it's so slow as to be unusable, don't presume that others will have called in.
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