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Re: Best way to escalate a utilisation fault?
It's ALWAYS worth complaining. There's a reasonable chance that it's not utilisation but a fault instead and the only way to alert Virgin is to ring in and complain about it.
Plus, the more people that ring in, the more likely they'll be to expedite a fix.
Even if you can't get the issue resolved, you should be entitled to some money off your bill - but you will have to phone in when it's slow.
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