Cable Forum - View Single Post - 120M Best way to escalate a utilisation fault?

TROTER · 02-04-2014, 21:13

Having just renewed my contract I have been upgraded to 152Mbps today, engineer swapped my Supper hub for a hub 2 (Modem Mode). I checked the speed at around 1.00PM today after install (152+), just checked at about 8.30 PM (31Mbps) Ping and Jitter also much higher! (16ms Ping, 0ms Jitter normal now 40ms Ping 20ms Jitter
Seems like I also have high utilisation, it’s a shame as I choose not to bother with Xbox live during this time as it runs so bad (FPS).
So if you use the internet during the peak times you get no benefit from a higher speed?
Before renewing my contract I checked for BT Infinity in my area, coming soon!
Is it worth complaining about their network being overloaded? Has anyone had this problem resolved?
I will be switching to BT Infinity this time next year, Clock is ticking Virgin!

02-04-2014, 21:13	#14
TROTER cf.member Join Date: Jan 2011 Location: Gateshead Services: TV/XL ,200Mb Broadband Super Hub 3 Modem mode and Linksys EA4500, Landline and thre Posts: 69	Re: Best way to escalate a utilisation fault? Having just renewed my contract I have been upgraded to 152Mbps today, engineer swapped my Supper hub for a hub 2 (Modem Mode). I checked the speed at around 1.00PM today after install (152+), just checked at about 8.30 PM (31Mbps) Ping and Jitter also much higher! (16ms Ping, 0ms Jitter normal now 40ms Ping 20ms Jitter Seems like I also have high utilisation, it’s a shame as I choose not to bother with Xbox live during this time as it runs so bad (FPS). So if you use the internet during the peak times you get no benefit from a higher speed? Before renewing my contract I checked for BT Infinity in my area, coming soon! Is it worth complaining about their network being overloaded? Has anyone had this problem resolved? I will be switching to BT Infinity this time next year, Clock is ticking Virgin!