Quote:
Originally Posted by Kushan
As far as I understand it, Virgin prioritise where the most customers complain. No single customer is likely to cause them to push a reseg up but if they get hundreds and hundreds of people calling in because of it, they'll do what they can because it's costing them more money.
Emailing the CEO will help a little, but again it helps if lots of customers are complaining.
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Agreed but what percentage of customers that are affected actually a) know what is going on b) are bothered enough to complain and c) have the energy to pursue the complaint ..
VM *know* by looking at the CMTS usage stats if there is or is not a utilisation problem on a particular network segment. The issue here is, as you put it, that it takes "hundreds and hundreds of people calling in" to expedite a resolution