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Re: Best way to escalate a utilisation fault?
As far as I understand it, Virgin prioritise where the most customers complain. No single customer is likely to cause them to push a reseg up but if they get hundreds and hundreds of people calling in because of it, they'll do what they can because it's costing them more money.
Emailing the CEO will help a little, but again it helps if lots of customers are complaining.
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