Cable Forum - View Single Post - 120M Best way to escalate a utilisation fault?

Qtx · 01-04-2014, 19:37

Emailing the CEO office in the past sometimes helped but if a re-segmentation is needed they probably can't speed that up. Sometimes it's possible they can move you to another UBR with less utilisation but they don't like doing it and might not offer that.

Personally I moved to another ISP 18 or so months ago after having similar problems over a similar time period with VM. Not looked back since. Hope you get that option soon!

01-04-2014, 19:37	#6
Qtx CF's Worst Nightmare Join Date: May 2012 Location: Probably outside the M25 Services: Sky Fibre Unlimited 40/10 Posts: 3,473	Re: Best way to escalate a utilisation fault? Emailing the CEO office in the past sometimes helped but if a re-segmentation is needed they probably can't speed that up. Sometimes it's possible they can move you to another UBR with less utilisation but they don't like doing it and might not offer that. Personally I moved to another ISP 18 or so months ago after having similar problems over a similar time period with VM. Not looked back since. Hope you get that option soon!