Quote:
Originally Posted by Toto
WOW! That isn't good - but surprising that they have upgraded you to the 152Mbps service without performing a full network re-segemtation change. Im assuming that the March closure date on that fault was related to the speed uplift?
Any escalation is better than relying on customer services to give you an update on a fault.
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The fault closed in March was ostensibly for (my cable's) utilisation issue so maybe they closed it because it was running too long and wanted to open a new one to take its place? I guess this looks better ..
The area upgrade is certainly available to new & existing customers. It could be that only my network segment is suffering from this issue. We (customers) get no insight into the network loading at an area level and I doubt whether VM have the metrics available (to Customer Service) to determine if a particular customer's connection should be upgraded. The Southampton head-end has 9 or so CMTS' (going by the numbering) and each CMTS handles a number of network segments each provisioning groups of customers so who can tell if we are just the unlucky few (in which case sotn customers can and should be upgraded) or if we are representative of the majority (in which case tier upgrades should be blocked for sotn)
---------- Post added at 19:03 ---------- Previous post was at 19:02 ----------
Quote:
Originally Posted by Taf
I had a rapid response from the CEO's office, and a quick resolution.
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Sounds good. Who did you contact and how did you do this? Thanks ..