Seeing as the OP has had their question answered, (& for the sake of everyone's sanity), I'm going to close this thread.
'Wingdings'-if you do a search through the ntl BB forum, you will find loads of discussions regarding ntl's 'cap'/'usage guideline', there's also more info which can be found on ntl's help pages here:
http://www.ntlworld.com/service_update.html