[morpho]

thanks for all further replies.......I take the points made.......luckily I have an inclusive landline package...............this is the 4th method I have tried to report this cabinet:;-

1. Rang 150 and spoke to "Asian CS" Dan who said thanks for reporting will be repaired 24-48 hours.........it wasn't.....
2, Filled out a "Form" "One of our cabinets needs attention" from the Virgin Web Site..........no acknowledgement or indication of action.
3. Rang 150 on weekend ( uk Customer Services)....who acknowledged my previous report was noted and concerned no action was taken......got me to hang on for further details and to report to a Manager for urgent action.
4. Rang 0330 333 0444 via Skype for "press buttons and speak " report
(call cost approx. 10p)

This cabinet has had an insecure door for at least the last 6 months. If it`s not done soon I will report to my local council as a Health and Safety issue