Quote:
Originally Posted by BenMcr
The new contract term is in the T&Cs:
If we agree to provide the services to your new address, you may have to pay a service transfer charge (to be paid to Virgin Media Payments). Details of the service transfer charge are set out in the price guides. We will also send you a new contract for the services at your new address and you will have to keep the services for the minimum period. The service start date for your new minimum period will be the date that the services are installed at your new address. You may not be able to keep your phone number if you move house.
So that's why you would be charged Early Disconnection Fees. Whether you could dispute this would be between you and Virgin Media |
To be pedantic while this refers to a "new minimum period" it does not say what the new minimum period would be, and in cases of other ISPs it can be either "equal to your original minimum period" or "equal to the
remainder of your original minimum period". VM haven't specified which.
That said, in practice, they have on occasion allowed people out of paying the charge in cases where they are moving to a location that already has VM services as a goodwill gesture.