Cable Forum - View Single Post

Ignitionnet · 11-03-2014, 16:40

I find it incredibly difficult to believe that a network area would deliver 160Mb 24x7 then drop abruptly to being so congested it goes to delivering less than 2Mb with no increase in latency and spontaneously dives back up to peak performance almost instantly.

In any event as per with this poster the biggest fools are Virgin Media for apparently letting the guy sign up / disconnect / regrade over and over again alongside allowing him to use the CEO's office as his call centre and apparently never charging him early disconnection fees even when he is actually liable for them. Makes a mockery of the rest of the customer base allowing one customer who has probably never made the company a profit to use resources like that and they need to grow a pair and put the address down as to not be serviced.

Back to the actual thread rather than the chronic derailment I have seen a few instances actually of people with genuine congestion on the 152Mb / 100Mb as their areas aren't quite ready yet, more on the VM community forum than here.

The take home message seems to be that VM have completely screwed up and the marketing people wanted to wave their epeen at BT before the network was ready. Rather than doing a controlled roll out they've been stupid enough to annoy brand new customers by having them sign up then find out they can't hit the levels of performance they've been sold, annoy some existing customers through having them recontract then realise they can't hit the new speeds, and annoy others when they see they are waiting for tiers of performance that new customers are getting straight away.

I can't think of any other cable company that behaves in the manner VM do with regards to tier uplifts, indeed I have seen cable companies announce uplifts after they've started to deploy them.

At some point VM may actually get it together and announce tier uplifts when they are ready to go, rather than well in advance for marketing purposes, or if they absolutely must announce them only releasing them into the field when the networks are ready to go.

Then again a light aircraft may be brought down by flying porcine creatures.

11-03-2014, 16:40	#635
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 47 Posts: 13,995	Re: Virgin Media 150Mb Coming 2014 I find it incredibly difficult to believe that a network area would deliver 160Mb 24x7 then drop abruptly to being so congested it goes to delivering less than 2Mb with no increase in latency and spontaneously dives back up to peak performance almost instantly. In any event as per with this poster the biggest fools are Virgin Media for apparently letting the guy sign up / disconnect / regrade over and over again alongside allowing him to use the CEO's office as his call centre and apparently never charging him early disconnection fees even when he is actually liable for them. Makes a mockery of the rest of the customer base allowing one customer who has probably never made the company a profit to use resources like that and they need to grow a pair and put the address down as to not be serviced. Back to the actual thread rather than the chronic derailment I have seen a few instances actually of people with genuine congestion on the 152Mb / 100Mb as their areas aren't quite ready yet, more on the VM community forum than here. The take home message seems to be that VM have completely screwed up and the marketing people wanted to wave their epeen at BT before the network was ready. Rather than doing a controlled roll out they've been stupid enough to annoy brand new customers by having them sign up then find out they can't hit the levels of performance they've been sold, annoy some existing customers through having them recontract then realise they can't hit the new speeds, and annoy others when they see they are waiting for tiers of performance that new customers are getting straight away. I can't think of any other cable company that behaves in the manner VM do with regards to tier uplifts, indeed I have seen cable companies announce uplifts after they've started to deploy them. At some point VM may actually get it together and announce tier uplifts when they are ready to go, rather than well in advance for marketing purposes, or if they absolutely must announce them only releasing them into the field when the networks are ready to go. Then again a light aircraft may be brought down by flying porcine creatures.