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DLM · 10-03-2014, 11:33

hi
I have been happy so far with my sim only contract with VM but am now getting extremely frustrated and can only think that I will have to end my contract, thank goodness it is a 30 day one!

I have had to buy a new mobile and need a micro sim card for it. I rang and ordered one a week ago and rang again last Friday when nothing had arrived . I was told that another sim would be sent on Saturday .. still nothing ...

I have had numerous conversations now, with promised return calls never being made, and it appears that either Virgin or Yodel have decided that the delivery address is in Suffolk despite the fact that i live in Cheshire, (over 200 miles away) and the call centre staff quote my address to me accurately including confirming my post code.

I have found that there is a road with the same name as mine in Lowestoft, Suffollk so I am assuming that somehow someone has made a mistake and thinks it is the same place. I just cannot seem to get anyone to understand and have just tracked the latest package due to be delivered today. It is still going to the Ipswich home delivery depot !!!

To make matters even worse i have also had to supply my neighbour's address as the delivery address because I was informed that my address is blacklisted by Yodel!!!. This has been extremely embarrassing for me to explain to my neighbours and i can only assume that it is the Suffolk address that is blacklisted because I have other things delivered by a lovely lady from Yodel with no problem whatsoever.

I have tried ringing the 'thinking of leaving' team and cannot get through, please can anyone suggest what i can do ? I am getting desperate because my old mobile is dying and soon I will be without a phone!

10-03-2014, 11:33	#1
DLM Inactive Join Date: Mar 2014 Posts: 2	How can I get a new sim delivered? hi I have been happy so far with my sim only contract with VM but am now getting extremely frustrated and can only think that I will have to end my contract, thank goodness it is a 30 day one! I have had to buy a new mobile and need a micro sim card for it. I rang and ordered one a week ago and rang again last Friday when nothing had arrived . I was told that another sim would be sent on Saturday .. still nothing ... I have had numerous conversations now, with promised return calls never being made, and it appears that either Virgin or Yodel have decided that the delivery address is in Suffolk despite the fact that i live in Cheshire, (over 200 miles away) and the call centre staff quote my address to me accurately including confirming my post code. I have found that there is a road with the same name as mine in Lowestoft, Suffollk so I am assuming that somehow someone has made a mistake and thinks it is the same place. I just cannot seem to get anyone to understand and have just tracked the latest package due to be delivered today. It is still going to the Ipswich home delivery depot !!! To make matters even worse i have also had to supply my neighbour's address as the delivery address because I was informed that my address is blacklisted by Yodel!!!. This has been extremely embarrassing for me to explain to my neighbours and i can only assume that it is the Suffolk address that is blacklisted because I have other things delivered by a lovely lady from Yodel with no problem whatsoever. I have tried ringing the 'thinking of leaving' team and cannot get through, please can anyone suggest what i can do ? I am getting desperate because my old mobile is dying and soon I will be without a phone!