Quote:
Originally Posted by roughbeast
It was the crackly line and Indian voice that finally got me there. He put me back to sales, but this time I got someone who knew what they were doing.
I really think it is a bit of a lottery. Many staff in sales go by what they have been told - the roll out schedule. Those with a bit of common-sense realise that they cannot decently refuse current customers on 120Mb from having 152Mb when their next-door neighbour can have it for a few pounds less on a new contract.
Keep trying and insist that you are happy to be re contracted. You will get better telephone and a reduction of at least £5.00 for 18 months.
|
Contacted retentions yesterday and behold , a £10 reduction and speed increase on a 12 month contract.
http://www.speedtest.net/my-result/33549