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Originally Posted by Kushan
Fair enough. A SHUB 1 should still get the higher speeds though, at least when they push the config file down.
And presumably the tech will replace the out of date equipment with a superhub, right? Aren't they supposed to replace equipment that's more than 3 years old even if there's no fault? Or has that been changed?
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Nope, we only swap modems that can't handle 20/1. We have no method of checking how old the modem is so I don't think thats ever been policy.