[Bananaman_007]

My parents have recently joined VM on the VIP package, mainly for the faster broadband.

In my apartment i can comfortable achieve download rates of 6000kbps, which is what i would expect (on my 60m connection), of course this is in the "off peak" times. During peak i get about 500kbps.

However my parents should be getting better speeds being on a higher package, but the maximum they can achieve is 4500kbps in off peak, which to me is not right as if i am getting 6000kbps during off peak, on my 60m connection, they should be getting double that speed on their 120m connection not less.

I suspect is is something to do with the way their superhub 2 has been configured. It seems to have 2 connections a 2g and a 5g and i think the speed is being split between these 2 connections.

Does anybody have any advice or tips how these 2 connections can be combined back to get 1 faster signal?

Or if that is not the cause of the problem what maybe the issue.

I have done various speed tests on their line at various times and these are also only coming out at 4500kbps.

Thanks for any help offered