Quote:
Originally Posted by General Maximus
Sooooooooo, here is the magic question because one of two things has happened. Is everything going to go as described above (which will make me as happy as Larry) or have I been screwed into having a shub2 which a I don't need with a 1 year contract? I hate to be a pesimist but given my prior experiences with VM I am going to go for option 2.
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From my expedience today earlier today I would say that VM sales and retention staff are all singing from different hymn sheets. Some appear up to speed, whilst others do not. It doesn't surprise me that your experience is different. It depends on who you get to speak to.
The first two people I spoke to said it was impossible to upgrade me whilst the third did it there and then. She said the fact that I had a SH2 had nothing to do with it. She could have done it with a SH1.
Yes, I did have to be re-contracted. The paperwork for that comes retrospectively. I also got an 18-month £5 loyalty discount.
http://www.cableforum.co.uk/board/35676678-post482.html
I wouldn't be pessimistic. If you did an availability search on your street using an address other than yours that also isn't connected to VM that will have shown whether 152 was available in your area. New customers are getting it whilst existing customers are having to wait unless they kick up a fuss.