Sorry to see you had issues
maybe those of us who already have the sh2 and they never mentioned a new contract to, haven't actually had to enter a new contract?
Not sure how VM's systems work, but maybe it doesn't let them change it if you don't have a sh2? Seems a bit stupid mind. When I called up the guy said he had issues putting it through cause I dont have a phone line? Made no sense to me mind.