Quote:
Originally Posted by JPAC
So these last few posts suggest the 'supercharging' is actually done but VM are putting back the stated availability dates to get new customers and try to get existing ones onto new contracts?
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If that were true, that would be downright dishonest. I, for one, would complain to the regulator. I'll let you know how I get on when I ring CS.
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---------- Post added at 09:02 ---------- Previous post was at 08:57 ----------
My conversation with VM chat just now:-
Jonathan: Hi, welcome to Virgin Media. How can I help?
Jonathan: Just type your question below…
You: Yes please. I just entered my post code looking for the best virgin deal in my street. It says I can get 152Mb. Is that true?
Jonathan: I will be happy to answer your question about the Broadband speed.
Jonathan: Can I have your complete address along with your postcode to check for the required information?
You: 23, ***********, Coventry. CV3 ***
Jonathan: Okay, great news - you're in a Virgin Media cable area. That means we'll be able to bring our services to you by fibre optic cable, specially designed for digital services.
Jonathan: Your address is capable of getting upto Broadband 152Mb with us.
You: If I were an existing customer in this area, on 120Mb could I have that as an upgrade?
Jonathan: Yes, Broadband 120Mb has been upgraded to Broadband 152Mb.
You: So mt neighbour at number 25 on 120 Mb can ring now for that upgrade?
You: *my
Jonathan: Yes, he can upgrade the package. Infact, we'll automatically upgrade his package to Broadband 152Mb without any additional cost.
You: OK. So he doesn't have to wait until August 2014 the date on which his upgrade will happen automatically.
Jonathan: No, our existing customer's don't need to wait for the package upgrade. If there's an upgrade from Virgin Media, we upgrade the package at the same time.
You: THat is great. I'll let him know. Cheers Bye!!
Well! There you have it guys. You CAN upgrade now.
I think this is really dishonest way of dealing with existing customers. Why do that!