Originally Posted by Roger Roger

I had my letter in december stating a £5.75 price increase on the premiere collection.

I dont have much spare time with work and family and i now find that im watching more netflix than tivo so i decided to ring virgin to downgrade to broadband only and then just use netflix on my PS3.

When i phoned i was told that i couldnt downgrade as i still have 11 months remaining on my contract and that i needed to have phoned them by dec 31st.
Is this correct or should i have until the end of jan to get out of contract due to the price increase. The letter states 30 days, but it is only dated with december.