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videodj · 26-02-2014, 01:46

I'm trying Open DNS at the moment, but no difference. I tried ringing 150 tonight, got it the queue and then got cut off, so gave up. I've had to do my banking at work because my banks site is unusable at home. Virgin are often quick to blame everything apart from themselves, although it is pot luck depending who you get through do.

Whenever I've had issues before it's always been speed related, it would appear customer service assume full speed = good service, even the virgin website (when it works) states that service is good in my area (NN1). Clearly being able to access websites is excluded from the service report!

26-02-2014, 01:46	#13
videodj Inactive Join Date: Jan 2007 Location: Northampton Age: 48 Services: Vivid 300Mb, Tivo V6, Tivo (Full House TV) Posts: 342	Re: Extremely slow browsing I'm trying Open DNS at the moment, but no difference. I tried ringing 150 tonight, got it the queue and then got cut off, so gave up. I've had to do my banking at work because my banks site is unusable at home. Virgin are often quick to blame everything apart from themselves, although it is pot luck depending who you get through do. Whenever I've had issues before it's always been speed related, it would appear customer service assume full speed = good service, even the virgin website (when it works) states that service is good in my area (NN1). Clearly being able to access websites is excluded from the service report!