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dibbz · 25-02-2014, 23:48

i have the same problem...exactly...for THREE WEEKS!!

i also live in northamptonshire - i was told via virgin forums (when i could look at them) that i have t3 / t4 errors and an engineer would need to visit to fix.

He came on friday and when i said about the timeouts he said "i dont know what they are" (good start). He checked the power levels, changed the SH and there was still a problem, he phoned a friend and was told its to do with virgin DNS servers and to put in googles. Done that and still the same, he left saying that you will have to wait until virgin fix the servers! (nice work!)

i tried to report a fault on 150 on saturday but as speedtest.net reported 126mb and youtube worked OK...as far as they were concerned everything was ok and there is no fault. Sunday...i gave up trying, the old 56.6k would have been faster.

So dialed 150 again today to retentions department as its still rubbish and was transferred. The bloke (very nice person) could not understand why browsing was so slow but yet the speedtest was so fast. I think he was trying to blame my pc or other equipment but he could'nt. I said that if it was the only device that had the problem then its obvious where the problem lies, but in fact the windows pc, mac book pro, ipad and phones all suffer the same problem.

Hes booked another engineer coming out on friday with their laptop to test!!

25-02-2014, 23:48	#11
dibbz Inactive Join Date: Apr 2011 Posts: 63	Re: Extremely slow browsing i have the same problem...exactly...for THREE WEEKS!! i also live in northamptonshire - i was told via virgin forums (when i could look at them) that i have t3 / t4 errors and an engineer would need to visit to fix. He came on friday and when i said about the timeouts he said "i dont know what they are" (good start). He checked the power levels, changed the SH and there was still a problem, he phoned a friend and was told its to do with virgin DNS servers and to put in googles. Done that and still the same, he left saying that you will have to wait until virgin fix the servers! (nice work!) i tried to report a fault on 150 on saturday but as speedtest.net reported 126mb and youtube worked OK...as far as they were concerned everything was ok and there is no fault. Sunday...i gave up trying, the old 56.6k would have been faster. So dialed 150 again today to retentions department as its still rubbish and was transferred. The bloke (very nice person) could not understand why browsing was so slow but yet the speedtest was so fast. I think he was trying to blame my pc or other equipment but he could'nt. I said that if it was the only device that had the problem then its obvious where the problem lies, but in fact the windows pc, mac book pro, ipad and phones all suffer the same problem. Hes booked another engineer coming out on friday with their laptop to test!!