Quote:
Originally Posted by qasdfdsaq
As the issue is with the core and/or routing, then it will only affect certain sites/servers/routes, and doesn't have anything to do with your own connection.
Hence, CS will likely not see a problem if they check your line since the problem has nothing to do with your line. First-line support probably wouldn't understand core network problems anyway even if they could actually access the required interfaces to diagnose them.
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That sounds like a very good diagnosis of the issue no wonder i felt like i was hitting my head against a brick wall with the fault