Ohhh dear, even better...just had to ring them back because I hadn't had a callback as promised. I spoke to this person's colleague who said "Oh I'm sorry I think Denise...erm I think she's been quite busy". I replied "So her name is Denise?" to which the woman stuttered a bit and said "Um, no no, I'm not sure who would be dealing with this..."
So how does she know the person has been busy? So I now have her name and direct contact number.
Game, set and match to Russ
