Thread: TiVo Tivo Not Making Any "Suggestions"
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Old 18-02-2014, 13:23   #45
OLD BOY
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Re: Tivo Not Making Any "Suggestions"
Quote:
Originally Posted by andy_m View Post
You said a majority. Out of the 1.8m households who have a TiVo, a majority must consist of at least 900,001. I simply don't believe that a majority of TiVo households complained about reminders. No snide implications or any desire to go over old ground, I'm simply saying that Virgin take complaints from a minority of their customers, panic and then provide knee jerk solutions which are poorly thought out and don't work.

I didn't want reminders, but ask somebody who did if they think they've been well implemented on TiVo. I think the overwhelming answer would be that they haven't because those who wanted them didn't want them to record as well. It's the same with suggestions.

When I got TiVo I did so at face value. I find it bizarre that people can choose a product, decide they don't like it and then complain and get it changed, whilst those of us who did our research and knew what we were getting, the silent majority who are content with the product and so don't complain, have to put up with it being changed against our will. I genuinely can't think of another business that would workthat way.

Speaking to Virgin tomorrow, now quite content to give the TiVo back, which is devastating because I've loved it, but it no longer works either how I want it to or, more importantly, how it is supposed to.

The only good news is that it's made me look at other options.
I don't believe for one moment that a majority of people wanted reminders! But in terms of implementation, the TIVO box was not designed in a way that a reminder could appear without a recording then taking place. Frankly, I think that the way VM dealt with that was fine, and the best that could be achieved for those who wanted reminders.

However, Suggestions is different. Those people complaining should have been advised to turn Suggestions off! Instead, they have bowed to the customers who are complaining about nothing and they have ruined the experience for everyone else by tinkering with it. They should revert to what we had before with the next update, because leaving it like it is means no-one is happy.
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