Quote:
Originally Posted by Bananaman_007
The attitude of the person i spoke to on behalf of my friend was awful. Firstly stating the deal i had bartered for my parents as a new customer did not exist he also doubted the deal i was on. I gave him permission to access both accounts to prove what i was telling him and then the excuses came he could not have cared one jot and really just wanted to argue.
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I've had similar experiences with both SKY and Virgin. What I don't like is if you call to cancel, and suggest you are moving to a rival, they then tell you all the "bad points" about your competitors services rather than focusing on their own plus points. Again SKY and Virgin guilty of this.