Quote:
Originally Posted by denphone
Stay still for too long and raise your prices well above inflation and you will find it harder to get and retain customers.
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In the case of VM it looks like they're keeping customers with churn reducing. And unlike BT and Sky, VM are a significant quad-player so it is less easy for them to sell more services. And VM haven't kept still, they were adding channels last year like never before.
But I do agree with the raising prices part, although all companies are guilty of this. I think the main issue for VM is that BT has now entered the fibre and TV marketplace which is now more competitive than it ever was.