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allaw · 06-02-2014, 01:11

I am currently on the XL Virgin package (up to 20Mb, I believe)

Since Sunday afternoon, my Download speeds have been dropping from about 20 to 15 between about 3 and 10pm - which is not the end of the world. But Upload speed has dropped to zero at some points in the same period, which renders the internet unusable. As I often work from home using RDA, this is becoming a major issue.

I'm using a 'DOCSIS 1.0/1.1/2.0 Compliant' Modem via a Linksys WRT54G wireless router. (The modem is cabled via the router to my PC)

Inspection of the Modem Configuration Table reveals:

Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 34 Upstream Frequency : 35800000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 5120 Ksym/sec Upstream transmit Power Level : 40.4 dBmV Upstream Mini-Slot Size : 4

The above is pretty meaningless to me, so I would appreciate confirmation that it is 'normal'.

What evidence should I be presenting to Virgin with my rant?

06-02-2014, 01:11	#1
allaw Inactive Join Date: Jan 2004 Posts: 3	PM Upload speeds have died this week.... I am currently on the XL Virgin package (up to 20Mb, I believe) Since Sunday afternoon, my Download speeds have been dropping from about 20 to 15 between about 3 and 10pm - which is not the end of the world. But Upload speed has dropped to zero at some points in the same period, which renders the internet unusable. As I often work from home using RDA, this is becoming a major issue. I'm using a 'DOCSIS 1.0/1.1/2.0 Compliant' Modem via a Linksys WRT54G wireless router. (The modem is cabled via the router to my PC) Inspection of the Modem Configuration Table reveals: Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 34 Upstream Frequency : 35800000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 5120 Ksym/sec Upstream transmit Power Level : 40.4 dBmV Upstream Mini-Slot Size : 4 The above is pretty meaningless to me, so I would appreciate confirmation that it is 'normal'. What evidence should I be presenting to Virgin with my rant?