Cable Forum - View Single Post - Virgin Mobile

clydebuilt · 03-02-2014, 10:44

Why do they persist with off shore call centers! Just spent 30 minutes trying to order a new phone and could hardly understand any of three different operators.Think it was in the Philippines so would be very cheep labour ! I'm not comfortable with passing Banking Details to them,Virgin neads to sort their act out, my Bank used to use Off shore but moved back to UK because of complaints

03-02-2014, 10:44	#7
clydebuilt Inactive Join Date: Jun 2006 Posts: 22	Re: Virgin Mobile - Customer Services? Why do they persist with off shore call centers! Just spent 30 minutes trying to order a new phone and could hardly understand any of three different operators.Think it was in the Philippines so would be very cheep labour ! I'm not comfortable with passing Banking Details to them,Virgin neads to sort their act out, my Bank used to use Off shore but moved back to UK because of complaints