Cable Forum - View Single Post - Virgin Mobile

webrosc · 27-01-2014, 03:36

This reminds me of when i moved to virgin mobile, previously i had been with Orange for 10 years (or whatever, it was long) but they could not offer me any deals to keep me, due to the fact i always had a basic contract and never spent money over the monthly bill.
The rep said that a customer is given points (per contract) for the spending etc, and then those points are used to calculate any discount etc,
So as a customer who doesn't pay anything extra and only uses free minutes/data/texts i only had a few points, thus no great deal.

I guess virgin have something similar, so if your a low spender, don't expect retemtions to bend over backwards to keep you like they used to.

27-01-2014, 03:36	#9
webrosc Inactive Join Date: Dec 2008 Location: Devon Services: XL TV V+, XXL BB, XL Phone Posts: 114	Re: Virgin Mobile - Retentions... This reminds me of when i moved to virgin mobile, previously i had been with Orange for 10 years (or whatever, it was long) but they could not offer me any deals to keep me, due to the fact i always had a basic contract and never spent money over the monthly bill. The rep said that a customer is given points (per contract) for the spending etc, and then those points are used to calculate any discount etc, So as a customer who doesn't pay anything extra and only uses free minutes/data/texts i only had a few points, thus no great deal. I guess virgin have something similar, so if your a low spender, don't expect retemtions to bend over backwards to keep you like they used to.