The old faithful (ha) TV box
smt-2100c died a few days ago so I rang and was told an engineer would call tomorrow - nice
Then me and the missus got to thinking we may as well upgrade to the basic package thing (essential ? ) which would give us faster BB and a tivo box, so I rang back to do the deal
Sorted nicely until I asked the nice lady on the phone when an engineer would be coming to do the installation stuff - and she said it won't need an engineer, the tivo will be sent by post at a cost to us of £20 and we simply plug it in and away we go.
erm, let's have a think here, I'm upgrading (bigger monthly payment to VM) on a new 12 month contract, and you're going to charge me £20 to send the tivo out by post.
. . . . no thanks, so the engineer is now calling tomorrow to 'fix' the old box instead, my payments will remain the same, and I'm not on a new contract.
well done
