Quote:
Originally Posted by eljay
Whilst I understand your annoyance as you were told you could leave and then told you couldn't, which would annoy me as well. The fact is that stand alone broadband is not going up in February and therefore contractually they could prevent you leaving under the price change clause. The price rise on BB only was back in September.
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Not completely true, and it confused me a bit as well.
Some customers on standalone broadband had a price rise last year. However some that took out or changed their package from around August/September onwards will have a price increase in February.
This meant for some customers that phoned up about the increase last year, got put on the new price which is increasing in February, so actually got two letters (but only one actual notified increase).
---------- Post added at 09:22 ---------- Previous post was at 09:21 ----------
Quote:
Originally Posted by fabretti
Well I've had next month's bill printed overnight and it's at the same price on it. This means it might be the next one as this runs from 24th Jan till 23rd Feb but I'm still going to complain. If anyone does actually get disconnected then assume they didn't get to you in time.
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The price change won't apply until you get a bill where the whole service period is in February.