Quote:
Originally Posted by eljay
Whilst I understand your annoyance as you were told you could leave and then told you couldn't, which would annoy me as well. The fact is that stand alone broadband is not going up in February and therefore contractually they could prevent you leaving under the price change clause. The price rise on BB only was back in September.
However, you still need to get clarity from the CEO's office. Trying to get it from CS is a minefield. It took me four phone calls before they managed to get it right when I dropped VIP50 down to BB only. They even managed to send me a price rise letter for my VIP50 package, ten days after the package was dropped.
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Thanks for your reply. I don't appear to have had a rise last year. My bills always been the same since inception and one printed today is the same. I will have to find a way to pay it then. I was just annoyed they reversed it and will be double annoyed if others on here manage to leave successfully when they should also be stopped. I will write to the CEO office anyway its the principle as rightly stated the letter was to me and referred to my account so it was not generic.