Cable Forum - View Single Post - 120M I can't believe what I have just been told!

eljay · 24-01-2014, 09:22

Whilst I understand your annoyance as you were told you could leave and then told you couldn't, which would annoy me as well. The fact is that stand alone broadband is not going up in February and therefore contractually they could prevent you leaving under the price change clause. The price rise on BB only was back in September.

However, you still need to get clarity from the CEO's office. Trying to get it from CS is a minefield. It took me four phone calls before they managed to get it right when I dropped VIP50 down to BB only. They even managed to send me a price rise letter for my VIP50 package, ten days after the package was dropped.

24-01-2014, 09:22	#10
eljay Inactive Join Date: Oct 2012 Location: Staines upon Thames Services: Sky Q 2TB & 1 Mini Box, Box Sets, Sky Broadband Max and Sky Talk Anytime Posts: 93	Re: I can't believe what I have just been told! Whilst I understand your annoyance as you were told you could leave and then told you couldn't, which would annoy me as well. The fact is that stand alone broadband is not going up in February and therefore contractually they could prevent you leaving under the price change clause. The price rise on BB only was back in September. However, you still need to get clarity from the CEO's office. Trying to get it from CS is a minefield. It took me four phone calls before they managed to get it right when I dropped VIP50 down to BB only. They even managed to send me a price rise letter for my VIP50 package, ten days after the package was dropped.