The most important thing you need to do is keep a diary get the name of the person and the department they work at example legal department/Hook/name ... Name/Access field manager/Bothwell Park Industrial Estate ... Complaints department/Manchester/Name all this makes your case a lot stronger I get them to confirm this. Complaints by email.. Access field manager Letter .. Legal my Lawyer then he sends a copy to myself as the Legal team will not deal with me, for me they have been a complete nightmare this has just been my experience your's might be different and I really hope it is. I seem to be winning now but is because they were in the wrong as they laid cable in my garden to supply my neighbour
total nightmare they have put me through, I wish you luck and success with dealing with them...
