fabretti

Hello all, long time reader but I wanted to sign up to tell you this as I feel it's important.

I called on the 22nd Of December to cancel under the price rise. I was told the 27th of Jan. I have just called to confirm that the cancellation was going through and to chase up my returns bag.

The agent (who said he was from Sheffield) asked if he could call me back so I gave him my number and waited. he called me back about 10 mins later.. To tell me this.

"The letter you got was a blanket generic letter to all customers, There is no price rise on Solus BroadBand and you can NOT leave - and therefore you are still in contract"

I asked if I was told wrong on the initial call to which he replied " yes you were told wrong - the original agreement is void"

is he pulling my chain? I understand ALOT of people who have stand alone broadband have also got cancellations in - So are they about to get treated the same?

I will e-mail the CO office and also complain to whoever regulates them - and this is dam right wrong! My reasons for leaving were financial and also because I don't use it for anything more than shopping and streaming music which I can do on my internet stick