Thread: TiVo Tivo and Netflix
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Old 23-01-2014, 12:16   #2
OLD BOY
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Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Apple+, Disney+, Paramount+, YouTube Music
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Re: Tivo and Netflix
Quote:
Originally Posted by Badge2000 View Post
I signed up to Netflix in November and have had problems when watching Netfix, the screen blacks out and the Tivo box reboots (twice a week). Its a lengthy period of 6 minutes to get back to a working system. Three Tivo boxes later and a new higher capacity cable to the distribution box later and I still have issues.
Of course all TV programmes being recorded have a 6 minute gap too, so the whole service is compromised.
Anyone out there with the same problem??
Presumably, they have tested the signal to your house? You really shouldn't have to be putting up with this.

Explain your experience fully to Customer Services and point out that with your 3rd Tivo box, the fault is still there. They should then be able to alert their technical staff to the fact that this is not just a box replacement visit.

You should also be getting a request for information about your VM experience last time you had a call-out. Make sure you tell them that the visit did not resolve the problem.
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