Quote:
Originally Posted by blue166
Hi horseman (Tony),
..... With regret that human was from seas far away and I could barely understand them (British Telecom..W/E)........ so I am rather annoyed with BT on the phone so far but I will try and remain calm and when Infinity is eventually installed I will be posting feedback on that.
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I did warn you about BT overseas call centres!
(They probably share the other half of same Mumbai jerry built call centre with VirginMedia?
I assume you have some overlap with retaining VM in parallel with BT Infinity install - although it seems you might have given 30days notice to VM already?
Have you checked/confirmed what "user satisfaction", if any, BT offer (other than statutory 7 days distance buying cancellation) if the instal doesn't meet your expectation (or exceed VM's current degraded service) within say a month?
Not that you have much choice other than to gamble with BT as VM's Lancing service on your node will likely further degrade as you also predict over next 9months+ to Sept2014!
Seems you're between a "rock and a hard place" again....