Quote:
Originally Posted by MyParrots1
I only have 1 email and i check both emails and spams over a dozen times daily as it's also my business email and i have not received any emails from them.
My bills are due on the 26th of each month, the letter i received today was dated the 27th to let me know that my bill is on it's was, and on this it had another late payment charge.
When i called them, i was told the late payment charge was for the £15 outstanding from last month, the £15 outstanding is a late payment charge i am disputing and refused to pay last month.
I was advised on the phone last month that another late payment charge would not be applied on this.
Also, when i called last month, i was advised that i did not have to pay the full amount that day and that they only require a minimum payment, but i decided to pay it all, minus the £15 i wanted to dispute.
So now, less then a month later, they are applying another late payment charge on that £15. Would that have also done this is i had only made part payment as they had suggested i could do.
Why tell someone they can only make part payment, when they well know that they would then apply a late payment charge for that person not paying in full.
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This may not help your original problem.
You say you only have 1 email account so i will assume this is either an ntl/virginmedia email?
The reason i ask is in your first post you say you have left virginmedia and gone to BT? You also say that this email address is your business email address.
If your business email address is a virginmedia/ntl one and you have cancelled your service with them you need to be aware that you will eventually lose your email address as they will reclaim it after you have left.